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What information you should include in your Telephony complaint?

Make sure you include the following:

  • Name of the subscriber as it appears on the bill, and any telephone number(s) related to your complaint
  • Subscriber’s telephone number, email, or postal address as contact information
  • A brief description of the problem and/or your concerns
  • In some cases, copies of billing information (for example, if you pay $100 on your bill and your phone company indicates they have not received the payment)
  • The name of your service provider
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Know your rights

The MobileNumberTrackerwants you to know your rights, and requires major telephone companies .a reference to the Terms of Service

  • a statement that the terms and conditions of service may vary depending on a customer’s location and service provider
  • a statement directing customers to contact their service provider for details


The Terms of Service may include:

  • obligation to provide service
  • deposits and alternatives
  • customer liability for calls
  • confidentiality of customer records
  • refunds in cases of service problems
  • limitation of liability
  • payment time limit
  • termination of service


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